Patient clinical record requests — Auckland (North and West)

The Clinical records department is available between 8am and 4pm, Monday to Friday.

Phone

Call the Clinical records department on 09 486 8900 and ask for extension 43300.

Email

clinicalrecordsmailboxWDHB@waitematadhb.govt.nz

Street address

• Clinical records
• Lower ground floor
• North Shore Hospital
• 124 Shakespeare Road
• Takapuna
• Auckland

Postal address

• Release of Information Clinical records department
• Private Bag 93-503
• Takapuna
• Auckland 0740

Other Health NZ regions and hospitals requiring information for ongoing acute care, can send us an email with your request.

Include on the email:

• your name
• your title
• your fax number
• the patient's NHI
• the patient's first and last name
• the patient's date of birth
• details of exactly what information you require, for example discharge summary from operation, clinic letter from rheumatology, imaging result from angiogram
• for what date or date range you want the information for.

Detailed information will help speed up our response to your request for information.

Alternatively you can call us if you want to speak to one of our team to clarify any points.

Information from your own record or the record of a dependant can be requested from the Clinical records department. This will include documentation from both North Shore Hospital and Waitakere Hospital.

Complete the request form and and provide the requested identification depending on who's information you are requesting. Identification requirements are on page 3 of the form.

Release of personal health information request form [PDF, 346 KB]

After you have completed the form you can email it, bring it in, or post it to us.

Requesting any other person's record

If the request is for the clinical record of someone who is not your dependant (16 years or under) then that person's consent is required in writing. This includes your spouse, parents, adult children, brothers or sisters, as well as anyone else who is not your dependent child.

The Release of personal health information request form gives you details of what paperwork is needed for those sorts of requests.

Disclaimer

Information from your clinical records may be used for clinical audit or to check the quality of the services we provide. Auditors may see personal information in your clinical records, however, any information obtained for these purposes will not be used or shared in a way that identifies you.

Complete the Release of personal health information request form and send it to us.

Release of personal health information request form [PDF, 346 KB]

If you feel that there is anything inaccurate in your clinical record, either:

• call us on 09 486 8900 and ask for the Feedback team — Monday to Friday between 8am and 4:30pm
• email feedback@waitematadhb.govt.nz

In the email, outline the details of the correction, and for who the correction applies, such as name, date-of-birth and address.

You can also complete our feedback form.

Feedback — Auckland (North and West) (internal link)